An interactive voice response system (IVRS) is an automated bot that answers your phone call, asks you questions based on your enquiries, and responds to it using your keypad (DTMF).

Yes, many call center setup service providers offer ongoing support and maintenance services. They can provide technical support, troubleshooting assistance, and regular maintenance to ensure that your call center operations run smoothly. This helps you address any issues promptly and ensures the continuous performance of your call center.

Utilizing a call center setup service can provide several benefits. It ensures that your call center is properly designed and equipped to handle customer inquiries efficiently, resulting in enhanced customer satisfaction. It also saves you time and effort by outsourcing the complex setup process to experts who specialize in call center operations, allowing you to focus on your core business activities.

An active channel is a live phone call, either an incoming call to an agent or an outbound call from an agent to a lead. We offer a minimum of 5 channels, it can be increased up to 500 channels.

The admin and agent access credentials are password protected and SSL encrypted.

Yes, detailed agent monitoring dashboards are available and complete access will be provided

IVRS is of two types. First, Single Level IVR directly connects to an agent or calls an API on a DTMF input. Second, Multi-Level IVR redirects the caller based on language, branch, and department.

We have a bundle of features that you will benefit from in your day-to-day business operations. All the features are listed above.

Yes, the platform enables incoming and outgoing calls on the same DID/ Virtual number allotted to you.

Send an mail to info [at] sherdore.com for one-on-one sessions to understand and build a customized IVRS for your business.

A call center setup service refers to a professional service that assists businesses in establishing and optimizing their call center operations. It includes various aspects such as designing the infrastructure, selecting the right technology, implementing necessary software and hardware, recruiting and training agents, and establishing effective processes and workflows.

No limitations on Campaigns, You can have as many as you want.

Absolutely, You can access call recordings from the reports area and you can download it as well.

Yes ! I usually create templates for everything that you will need on regular basis. that way you can simply copy it within 10 seconds.

Vicidial supports inbound, outbound and blended campaigns.

Agents will need a training and then they will be good to go.

You can get a virtual PBX system quickly and easily with SherDore. All of our international and virtual phone numbers come with virtual PBX and a range of added features to help make business communications simple. You can browse our virtual number inventory to get started, our check out our pricing page to see our rates and packages.

A traditional PBX system involves physical hardware, so it will need to be installed and set up on your business premises. It will also need to undergo regular maintenance, costing your business time and money. A virtual PBX system is instead hosted in the cloud – this means you don’t need any costly hardware or installation, and it can be set up almost instantly. You’re not tied to a phone line so you can forward calls to any location where you have an internet connection, giving you the flexibility you need to help your business thrive.

Security is a top priority for our PBX Solution. We implement industry-standard encryption protocols and security measures to protect voice and data transmissions. Features like firewall traversal, secure remote access, and authentication mechanisms ensure that your communications remain private and secure. Additionally, we regularly update our systems to address emerging threats and vulnerabilities, providing peace of mind for businesses relying on our PBX Solution.