Hosted IVR

Sher Dore’s Hosted IVR Service offers a comprehensive cloud-based telephony solution designed to streamline customer interactions and enhance business communication. By automating call handling processes, it ensures efficient call routing, reduces operational costs, and provides a professional experience for callers.MyOperatorSAN Softwares –

Key Features:

• Multi-level IVR: Configure multiple departments and sub-departments to serve diverse business needs, allowing callers to navigate to the appropriate team efficiently.

• Call Recording: Automatically record all calls for auditing, training, and quality assurance purposes, with easy access to listen and download recordings anytime.

• Working Hours Management: Route calls to agents or voicemail based on predefined time preferences, ensuring optimal resource utilization.voiceetc.co.in+11GetVoIP+11CallCenterHosting+11

• Custom Hold Tune: Play personalized corporate jingles or pre-recorded messages to callers while they are on hold, enhancing brand presence.ivredge.com+4sarv.com+4CallCenterHosting+4

• Blacklisting & Whitelisting: Manage call access by blocking unwanted callers and allowing only selected callers, with the option to design separate IVR menus for premium customers.

• Call Forwarding: Ensure customers are connected to the right agent by forwarding calls to mobile or landline phones seamlessly.MyOperator+8CallCenterHosting+8GetVoIP+8

• Auto Reply SMS: Automate responses by sending SMS messages to callers with relevant information such as contact details, plans, or billing information.

• Call Flow Designer: Easily design and modify call flows through a user-friendly interface, adapting to changing business requirements.SAN Softwares –

• Call Events & Alerts: Set up alerts for specific call events, such as missed calls or incorrect inputs, to stay informed and responsive.GetVoIP+1sarv.com+1

• Call Logs: Access detailed call logs, including caller information, timestamps, and notes, facilitating better customer service and record-keeping.

• Text-to-Speech (TTS): Utilize TTS technology to deliver professional announcements in both English and Hindi, enhancing the caller experience.

• Sticky Agent: Enable callers to consistently reach the same agent, fostering personalized customer relationships.CallCenterHosting+9TechPatio+9MyOperator+9

• Integrations: Seamlessly integrate with popular applications like Slack, Telegram, Google Hangouts, Zapier, and Freshdesk to unify communication channels.

• Automatic Call Distribution (ACD): Distribute incoming calls based on various criteria such as business hours, support levels, or IVR inputs, ensuring efficient call handling.

• Toll-free Numbers: Acquire toll-free numbers from a diverse pool to enhance accessibility for customers.CallCenterHosting+1Global Call Forwarding+1

Benefits:

• Cost Efficiency: Eliminate the need for physical infrastructure like gateways and servers, reducing setup and maintenance costs.

• Scalability: Easily adjust the system to accommodate growing business needs without significant investments.SAN Softwares –

• Enhanced Customer Experience: Provide 24/7 support with automated responses, reducing wait times and improving satisfaction.SAN Softwares –

• Professional Image: Present a consistent and professional interface to callers, reinforcing brand credibility.SAN Softwares –+1Global Call Forwarding+1

• Data-Driven Insights: Leverage call analytics to gain insights into customer behavior and optimize service delivery.

Sher Dore’s Hosted IVR Service is ideal for businesses seeking a reliable, customizable, and efficient solution to manage customer interactions and improve overall communication strategies.